{"xsrfToken":"c02d285d91099741de2e0cb406ef0c0d677a6fdf_lout","branding":{"id":"3","key":"gls","name":"GLS France by Nukium","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#2333c4","headerLinkColor":"#ffffff","headerLinkHoverColor":"#161d5e","headerLinkHoverBGColor":"#161d5e","headerBadgeColor":"#161d5e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Support GLS France by Nukium","sharedPortalName":"Centre d'aide","userInitialAnnouncementHeader":"Dépréciation du module PrestaShop < 3.0.7","userInitialAnnouncementMessageWiki":"<p>Les utilisateurs du module pour PrestaShop 1.7 disposant d'une version inférieure à la 3.0.7 sont invités à <a href=\"https://store.nukium.com/fr/modules-prestashop/16-78-gls-officiel.html#/26-version_prestashop-170_8x\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">mettre à jour le module GLS</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Support GLS France by Nukium","sharedPortalName":"Centre d'aide","announcementHeader":"Dépréciation du module PrestaShop < 3.0.7","announcementMessage":"Les utilisateurs du module pour PrestaShop 1.7 disposant d'une version inférieure à la 3.0.7 sont invités à [mettre à jour le module GLS|https://store.nukium.com/fr/modules-prestashop/16-78-gls-officiel.html#/26-version_prestashop-170_8x]. ","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#061ab1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/69dd1444-0667-412e-883a-7c87c629fd96/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZGI4OTNlZC1mM2JiLTQ2YTQtODJiNi01MmMxMjFlOTVjNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5ZGQxNDQ0LTA2NjctNDEyZS04ODNhLTdjODdjNjI5ZmQ5NiI6WyJyZWFkIl19LCJleHAiOjE3NDM0NjcyMjYsIm5iZiI6MTc0MzQ2NjYyNn0.EfuWSbYZNrj9PNNoB3Mr8rGKoWo38Xm5CbcbYa6v8VE&client=adb893ed-f3bb-46a4-82b6-52c121e95c71&height=300&mode=fit","bannerMediaApiFileId":"69dd1444-0667-412e-883a-7c87c629fd96","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"gls","projectId":10015,"serviceDeskId":3,"name":"GLS France by Nukium","description":"<p>Centre d'assistance et de support technique concernant les modules et applications e-commerce officielles de GLS France pour les plateformes :</p>\n<ul>\n <li>PrestaShop</li>\n <li>WooCommerce</li>\n <li>Magento</li>\n <li>Shopify</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"38","name":"Signaler un bug","descriptionHtml":"","callToAction":"Signaler un bug","introHtml":"<p>Dites-nous quels sont les problèmes que vous rencontrez.</p>","icon":10545,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"40","name":"Suggestion d'amélioration","descriptionHtml":"","callToAction":"Suggestion d'amélioration","introHtml":"<p>Vous voyez un endroit où nous pouvons faire mieux ? Nous sommes à l'écoute.</p>","icon":10539,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"33","name":"Support technique","descriptionHtml":"","callToAction":"Support technique","introHtml":"<p>Vous avez besoin d'aide pour installer, configurer ou utiliser nos modules ? Sélectionnez cette option pour demander de l'aide.</p>","icon":10520,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"36","name":"Autres questions","descriptionHtml":"","callToAction":"Autres questions","introHtml":"<p>Vous ne trouvez pas ce que vous recherchez ? Sélectionnez cette option et nous vous apporterons notre aide.</p>","icon":10549,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"37","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"Questions concernant les accords de licence et la facturation","descriptionHtml":"","callToAction":"Questions concernant les accords de licence et la facturation","introHtml":"<p>Sélectionnez celui-ci si vous avez des questions au sujet d'accords de licence ou de facturation.</p>","icon":10536,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"35","name":"Questions de test produit","descriptionHtml":"","callToAction":"Questions de test produit","introHtml":"<p>Vous êtes en train d'essayer notre produit et vous avez besoin de plus d'informations ? Sélectionnez cet élément et nous serons ravis de répondre à vos questions.</p>","icon":10541,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"39","name":"Suggérer une nouvelle fonctionnalité","descriptionHtml":"","callToAction":"Suggérer une nouvelle fonctionnalité","introHtml":"<p>Suggérez-nous votre idée pour une nouvelle fonctionnalité.</p>","icon":10535,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Général"}],"orderMapping":{"11":[33,38,40]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZGI4OTNlZC1mM2JiLTQ2YTQtODJiNi01MmMxMjFlOTVjNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0Njc4MjYsIm5iZiI6MTc0MzQ2NjYyNn0.6uLGRTuo5XOAMz3A1XNFMgU0SrvvN80zJWZani6XlVA","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"adb893ed-f3bb-46a4-82b6-52c121e95c71","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":10015,"form":{"name":"Support technique","descriptionHtml":"","callToAction":"Support technique","intro":"<p>Vous avez besoin d'aide pour installer, configurer ou utiliser nos modules ? Sélectionnez cette option pour demander de l'aide.</p>","instructions":"","icon":10520,"iconUrl":"https://nukium.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10077","fieldConfigId":"10190","label":"Plateforme","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"PrestaShop 1.7","selected":false,"children":[]},{"value":"10111","label":"PrestaShop 1.6","selected":false,"children":[]},{"value":"10112","label":"WooCommerce","selected":false,"children":[]},{"value":"10113","label":"Magento","selected":false,"children":[]},{"value":"10114","label":"Shopify","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10078","fieldConfigId":"10191","label":"URL de la boutique concernée","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/33","calendarParams":{"firstDay":0,"date":"2025-04-01T02:17:06+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZGI4OTNlZC1mM2JiLTQ2YTQtODJiNi01MmMxMjFlOTVjNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0Njc4MjYsIm5iZiI6MTc0MzQ2NjYyNn0.6uLGRTuo5XOAMz3A1XNFMgU0SrvvN80zJWZani6XlVA","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"adb893ed-f3bb-46a4-82b6-52c121e95c71","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}